Choosing may be overwhelming at first, but hearing real stories from families who’ve trusted 1st Care Community can help you choose the right support for your loved one. We’re proud to be the trusted choice for aged care and support services in Brisbane, heartfelt testimonials from our former clients about our professionalism, compassion and the happiness we add to daily living can prove that.
Find out what life is like from families who’ve found peace of mind and genuine care with us.
Creating Moments That Matter
Care goes far beyond daily support at 1st Care Community, we also focus on making great memories and forming connections along the way. Families like Oanh Catherine Thoi’s have shared how our activities bring smiles to their family members. Her mum, who is a regular participant, enjoys every event, which is due to the patient and inclusive approach of our staff. “No one is left out,” she said, emphasizing the sense of belonging we are committed to provide.
There’re also events — like our Christmas celebrations — that stick out. And Merv Swords described one as ‘awesome’ — filled with dancing, laughter, and a sense of community shared by all. Such moments prove how we put not just care first of all, but also happiness and the togetherness of our client.
A Team That Puts Clients First
Professionalism and compassion are the two cornerstones of our services. Our team is praised day in and day out whether it’s the management or carers. Flora Leung pointed out how quickly and nicely her family’s needs were served, highlighting the reliability that families expect from a home care provider. Her recommendation of our services reflects the trust that we have earned with her.
Daniel Chin agreed with these sentiments, and further stated how each of our case managers approach every situation with genuine care and positive solutions towards it. We aim for the best to be provided to our client, whether it’s our services as a trusted NDIS service provider of Brisbane or through home care packages.
Compassion That Feels Like Family
They often highlight that 1st Care Community brings warmth and empathy to the family’s experience. Our team is “caring and sympathetic,” said Aida who thanked us for providing excellent care to her mum and husband. For those that depend on home care packages, this kind of understanding is very crucial.
Sharon Wong also talked about how her mother, who, while dealing with language barriers, feels supported and, at the same time, valued. The ability of our team to converse with each client easily and understand their diverse background seamlessly, reflects our commitment to inclusivity and respect.
Building Trust Over the Years
Long term relationships are a testament to the trust that families have in us. Julia also spoke about how her mother-in-law has been with us for more than two years and has benefitted from our flexible approach and supportive caregivers. Our customer service and reliability also got high praise from her, noting that everything runs very smoothly.
The consistency of care is a reassurance for families like Jasmine Guan’s, who has been with us for almost eight years. Both management and staff have been thanked for their unwavering support of Jasmine’s father, a level of commitment which makes so many families choose 1st Care Community to be their home care package provider.
Celebrating Life Together
Along with giving the best care, we also believe in celebrating life’s milestones and moments. We love to bring everybody together whether it’s at a holiday event or an everyday activity that is always appreciated by the families. As an example, Brandy Moa recounted going to a staff Christmas party by sharing a story of a night of fun and happiness for everyone involved.
This sense of community is what really sets us apart from others, particularly if you’re looking for a lively NDIS Brisbane based service provider.
Why Families Recommend 1st Care Community
We hear families repeatedly recommend the 1st Care Community for their solutions to all kinds of challenges or hosting enriching activities. Our staff is friendly and always ready to help, noted Tam Bui, and We have timely and efficient service, said Jian Wang.
These are real reviews, written by genuine folks that show just what impact we’ve had in many of these families’ lives. We’ve had clients like Alvina Yan call us “the best community care,” and Mike Liu, who stated that we provided “excellent” service, prove why so many families entrust their loved ones into our care.
Your Partner in Care
We understand very well that care isn’t just about meeting the needs, but it’s also about making a difference. We are proud to have a reputation for being trustworthy and reliable, by creating joyful memories and providing reliable support to families across Brisbane.
Looking for Compassionate Care?
If you’re looking for a reputable home care package provider, or you need a reliable NDIS service provider, or even home care packages in Brisbane, 1st Care Community might be the best option available.
Visit 1st Care Community today or call our friendly team to learn more about our services. Let us show you why we’re the number one choice for families to care for their loved ones. To Check what our former clients have to say about our services, click here.
