Experience Exceptional Care with Our Support At Home
On 1 November 2025, Support At Home (SAH) replaced the Home Care Packages (HCP) Program and the Short-Term Restorative Care (STRC) Program. Our team are experienced and committed to supporting you through this change. We are ready to guide you every step of the way. 1st Care Community takes pride in providing Support at Home, which is designed to assist individuals in preserving their independence and overall well-being, allowing them to continue living comfortably in their own homes. Our range of services is tailored to address your specific needs and improve your overall quality of life.
Support At Home
Ongoing Classifications
with 4 classifications for transitioned Home Care Package care recipients who have not been reassessed under Support At Home, with 8 ongoing classifications with varying levels of care to a broad spectrum of older adults with assessed needs
Restorative Care Pathway
provides access to additional services to maintain and improve older adults’ independence while they can continue to participate in activities you enjoy
Assistive Technology & Home Modifications Scheme
a separate funding for products, equipment and home modifications to help older adults remain at home safely and independently
The End-of-Life Pathway
this pathway provides access to additional services in the last three months of life for older adults who prefer to remain living at home during that time
Types of Service
- Clinical Supports
- Independence
- Everyday Living
Domestic Assistance
Our devoted team offers vital domestic assistance, taking care of tasks such as cleaning, laundry, and unaccompanied shopping. This ensures that your living space remains clean and comfortable for you.
Meal Preparation
We take care of meal preparation, ensuring you enjoy delicious, nutritionally balanced meals that are tailored to your dietary preferences. This promotes your overall health and well-being. We can also organize meal delivery from approved providers.
Social support
We offer social support services to help you with tasks like shopping and attending doctor appointments, enabling you to stay connected with the community. This flexibility in assistance enhances your quality of life.
Community Nursing
Our qualified nurses provide expert in-home care, offering a range of services like wound care and medication management to ensure your health needs are addressed with professional expertise and compassion.
Flexible Respite
We provide both day respite and in-home respite services, giving caregivers the opportunity to take well-deserved breaks while ensuring seamless and continuous care for you.
Personal Care
extends to assisting with showering and personal hygiene, ensuring that you can maintain your self-care routine with dignity and respect.
External Services
Our range of external services encompasses everything from lawn mowing to home appliance repairs, emergency response alarms, Webster-packs, and more. Whatever you require, we’re here to meet your needs. Your satisfaction and well-being are our top priorities.
Group Activities
With 1st Care Community, you’re never alone. Our dedicated staff is here to accompany you for social activities, both within and outside your home, fostering meaningful connections and ensuring a vibrant social life.
Allied Health at Home
Our Allied Health at Home service provides access to occupational therapists, speech pathologists, physiotherapists and other healthcare professionals who can assist in your rehabilitation and overall health journey.
Transport
Count on us for safe and dependable transportation services. Whether you need to attend appointments or want to explore your community, we’re here to make sure you stay engaged and connected.
Frequently Asked Questions
You will have Support at Home (SAH) funding equivalent to your existing Home Care Package (HCP) level. If you are on the National Priority System, you will have Support at Home funding equivalent to the Home Care Package level you have been approved for, once Support at Home funding becomes available.
A ‘no worse off’ principle protects an older person who, on or before 12 September 2024, was receiving a Home Care Package or assessed as eligible for a package. That person will make the same contribution, or lower, as they would have under Home Care Packages Program arrangements. If they were assessed as not required to pay an income-tested care fee, they will never be required to make a contribution under Support at Home.
You can keep and use your Home Care Package unspent funds when you transition to Support at Home on 1 July 2025. You will not lose these funds on re-assessment, and they are not time limited. Unspent HCP funds may be used to access additional services if your Support at Home quarterly budget is fully allocated, or assistive technology and home modifications, if approved.
Under Support at Home, you will only be required to pay a contribution on the services that you receive and only for services in the Independence and Everyday living categories. Your contribution rates (percentages) are set by an income and assets assessment undertaken by Services Australia.
Check Eligibility
Support At Home is open to seniors over 65 years of age, or over 50 years for Aboriginal or Torres Strait Islanders, who need:
- Ongoing services
- Multiple services, or one service at a high frequency
- High-level support
To start receiving Support At Home, you will need to register with My Aged Care, and you will be assessed by the government to determine your eligibility for services.
My Aged Care contact number is 1800 200 422.
